Night-Shift Incident Maestro: Mainframe & Batch Ops

TechDigital Group; Wilson (NC); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Incident Management Specialist to join their dynamic team in a 24/7 support environment. This role involves troubleshooting technology incidents, facilitating recovery efforts, and collaborating with various stakeholders to ensure seamless operations. The ideal candidate will possess strong communication skills and a solid understanding of multi-tier systems, including mainframe technologies. This position offers the opportunity to work with cutting-edge technologies while contributing to critical business operations. If you thrive in a fast-paced environment and have a passion for technology, this role is perfect for you.

Qualifications

• Strong knowledge of Incident Management and troubleshooting technology issues.
• Experience with mainframe technologies and distributed systems is preferred.

Responsibilities

• Facilitate technology recovery efforts and manage incidents in a 24/7 environment.
• Analyze and resolve batch processing issues and maintain professional relationships.

Skills

Incident Management

Communication Skills

Systems Analysis

ServiceNow

Teamwork

Troubleshooting

Mainframe Technologies

Batch Processing

Tools

ServiceNow

CA ESP Scheduling

Sterling File Gateway (SFG)

Connect:Direct

Job description

An established industry player is seeking a dedicated Incident Management Specialist to join their dynamic team in a 24/7 support environment. This role involves troubleshooting technology incidents, facilitating recovery efforts, and collaborating with various stakeholders to ensure seamless operations. The ideal candidate will possess strong communication skills and a solid understanding of multi-tier systems, including mainframe technologies. This position offers the opportunity to work with cutting-edge technologies while contributing to critical business operations. If you thrive in a fast-paced environment and have a passion for technology, this role is perfect for you.