Night-Shift IT Major Incident Manager

MTS Moose Tech Solutions; Vienna (VA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

A leading tech solutions firm in Virginia seeks a Major Incident Manager to coordinate major outages affecting IT systems. This role entails monitoring service tickets, leading incident processes, and efficiently managing communications during outages. Candidates should have a Bachelor's degree, extensive IT experience, and strong analytical and organizational skills. The position is a multiyear contract requiring night shifts in a rotating schedule.

Qualifications

• Extensive IT experience in areas such as mainframe, networking, or Azure.
• Proven experience leading incident bridge calls from triage to recovery.
• Demonstrated ability to lead in fast-paced, large enterprise environments.

Responsibilities

• Monitor Service Desk ticket queues, system alerts, and escalations.
• Act as the primary contact for incident escalations and service issues.
• Lead incident management processes, determining impact and prioritization.
• Document issues, recovery activities, and resolutions.

Skills

Incident management

Analytical skills

Communication skills

Problem-solving skills

Organizational skills

Education

Bachelor's Degree in a related field

Tools

ITIL v3 or v4 Foundations Certification

CCNA or networking-related training

Middleware or Azure-related training

Job description

A leading tech solutions firm in Virginia seeks a Major Incident Manager to coordinate major outages affecting IT systems. This role entails monitoring service tickets, leading incident processes, and efficiently managing communications during outages. Candidates should have a Bachelor's degree, extensive IT experience, and strong analytical and organizational skills. The position is a multiyear contract requiring night shifts in a rotating schedule.