Night Shift Hospital Telecom & Emergency Specialist

Mercy Medical Center - Cedar Rapids; Cedar Rapids (IA); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy Medical Center - Cedar Rapids is seeking a courteous Call Center Associate to serve as the first point of contact for patients and families. You will manage inbound calls, triage requests, and transfer callers to appropriate departments with a calm, friendly voice.

You will also announce emergency codes, coordinate with security and staff, and support Mercy Answering Service while maintaining HIPAA privacy standards.

Qualifications

• High School Diploma or Equivalent required.
• Previous customer service experience preferred.
• Basic computer skills required.

Responsibilities

• Handle inbound calls to Mercy Medical Center and direct them to the appropriate department.
• Prioritize, screen, and redirect calls, ensuring a calm and professional interaction.
• Announce emergency codes clearly and coordinate with security and staff as needed.

Skills

Customer service

Clear communication

Phone etiquette

Multiline phone system

HIPAA compliance

Education

High School Diploma or equivalent

Tools

Microsoft Office

Phone system software

Job description

Mercy Medical Center - Cedar Rapids is seeking a courteous Call Center Associate to serve as the first point of contact for patients and families. You will manage inbound calls, triage requests, and transfer callers to appropriate departments with a calm, friendly voice.

You will also announce emergency codes, coordinate with security and staff, and support Mercy Answering Service while maintaining HIPAA privacy standards.