Night Shift Hospital Communications Specialist

Wilson Medical Center; Wilson (NC); On-site; USD 19,000 - 25,000; Part time

Job summary

Wilson Medical Center in Wilson, NC is seeking a Part-Time Switchboard Operator to manage incoming hospital calls, direct callers to departments, and coordinate hospital-wide paging and paging services. This on-site role requires professionalism, clear communication, and the ability to respond quickly to emergencies.

You will maintain accurate on-call and extension information, support after-hours communications with on-call staff, and contribute to a calm, efficient hospital environment through

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication skills and courteous patient/customer interactions.
• Excellent customer service and interpersonal skills.
• Strong critical-thinking and problem-solving abilities.
• Ability to stay calm under pressure in a fast-paced environment.
• Attention to detail and strong organizational skills.
• Ability to work independently with minimal supervision while following established protocols.
• Flexibility to work evenings, nights, weekends, and holidays.

Responsibilities

• Managing incoming hospital calls and directing callers to the appropriate departments, staff members, and patient rooms in a courteous, professional, and timely manner.
• Coordinating hospital-wide paging, intercom announcements, and dial-a-page services to support effective communication throughout the facility.
• Responding promptly to emergency calls and pages by following established procedures and notifying appropriate personnel to support timely communication during critical situations.
• Maintaining accurate and up-to-date switchboard information, including hospital extensions, patient room assignments, admissions, discharges, and employee contact information.
• Facilitating after-hours communication by contacting on-call personnel as requested by the Nursing Supervisor and promptly relaying messages through telephone and paging systems.
• Maintaining current disaster procedure files, emergency contact information, and relevant switchboard policies to support hospital preparedness and emergency response.
• Providing helpful, professional service to callers, patients, visitors, and hospital staff while handling inquiries and directing communications appropriately.
• Exercising sound judgment, critical thinking, and initiative while managing multiple calls and priorities, working with minimal supervision, and remaining calm in stressful or emergency situations.

Skills

Verbal communication

Customer service

Calm under pressure

Attention to detail

Organizational skills

Independent work

Scheduling flexibility

Education

High school diploma or equivalent

Job description

Wilson Medical Center in Wilson, NC is seeking a Part-Time Switchboard Operator to manage incoming hospital calls, direct callers to departments, and coordinate hospital-wide paging and paging services. This on-site role requires professionalism, clear communication, and the ability to respond quickly to emergencies.

You will maintain accurate on-call and extension information, support after-hours communications with on-call staff, and contribute to a calm, efficient hospital environment through