Hospital Communications Specialist (Night Shift)

Wilson Medical Center; Wilson (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

PTO & paid holidays

Tuition assistance & 401(k)

Employee wellness programs

Job summary

Wilson Medical Center is a Lifepoint Health facility located in Wilson, NC, seeking an on-site Switchboard specialist for the night shift. You will manage hospital calls, direct callers, coordinate paging, and support emergency communications to ensure smooth operations and patient-centered service.

Strong communication, attention to detail, and the ability to work calmly under pressure are essential as you maintain switchboard data, engage with staff, and relay critical messages during

Qualifications

• Strong verbal communication skills, with the ability to communicate clearly, professionally, and courteously with callers, patients, visitors, and hospital staff.
• Excellent customer service and interpersonal skills, with the ability to handle inquiries, direct calls appropriately, and relay messages accurately.
• Strong critical-thinking and problem-solving skills, with the ability to exercise sound judgment and respond appropriately to emergency situations.
• Ability to remain calm, focused, and professional in a fast-paced, high-pressure environment while managing multiple calls and competing priorities.
• Strong attention to detail and organizational skills, with the ability to maintain accurate records, update information, and follow established procedures.
• Ability to work independently with minimal supervision while collaborating effectively with hospital staff and following established protocols.
• Flexibility to work evenings, nights, weekends, and holidays as required by departmental scheduling needs.

Responsibilities

• Managing incoming hospital calls and directing callers to the appropriate departments, staff members, and patient rooms in a courteous, professional, and timely manner.
• Coordinating hospital-wide paging, intercom announcements, and dial-a-page services to support effective communication throughout the facility.
• Responding promptly to emergency calls and pages by following established procedures and notifying appropriate personnel to support timely communication during critical situations.
• Maintaining accurate and up-to-date switchboard information, including hospital extensions, patient room assignments, admissions, discharges, and employee contact information.
• Facilitating after-hours communication by contacting on-call personnel as requested by the Nursing Supervisor and promptly relaying messages through telephone and paging systems.
• Maintaining current disaster procedure files, emergency contact information, and relevant switchboard policies to support hospital preparedness and emergency response.
• Providing helpful, professional service to callers, patients, visitors, and hospital staff while handling inquiries and directing communications appropriately.
• Exercising sound judgment, critical thinking, and initiative while managing multiple calls and priorities, working with minimal supervision, and remaining calm in stressful or emergency situations.

Skills

Verbal communication

Customer service

Interpersonal skills

Calm under pressure

Multitasking

Education

High school diploma or GED

Job description

Wilson Medical Center is a Lifepoint Health facility located in Wilson, NC, seeking an on-site Switchboard specialist for the night shift. You will manage hospital calls, direct callers, coordinate paging, and support emergency communications to ensure smooth operations and patient-centered service.

Strong communication, attention to detail, and the ability to work calmly under pressure are essential as you maintain switchboard data, engage with staff, and relay critical messages during