Night Shift Hospital Communications Specialist

Trinity Health; Dubuque (IA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Career growth opportunities

Competitive compensation

Job summary

MercyOne Dubuque Medical Center seeks a dedicated Business Support Specialist to operate the 24/7 communications center. You will greet patients, route calls, manage paging, and support security and facilities communications.

The role emphasizes professional interaction with colleagues, patients, and visitors, requiring strong written and verbal skills and adherence to privacy regulations. Evening/night coverage is required.

Qualifications

• High school diploma or GED required.
• Previous experience in direct customer relations/communications center preferred.
• Experience with Microsoft O365 (Word, PowerPoint, Excel, Teams, Edge) preferred.

Responsibilities

• Receives and routes incoming telephone calls via SPOK Console per protocol.
• Performs paging and security communication using hospital systems.
• Announces emergency codes and monitors alarm panels to notify appropriate personnel.

Skills

Microsoft Office (O365)

Education

High school diploma or GED

Job description

MercyOne Dubuque Medical Center seeks a dedicated Business Support Specialist to operate the 24/7 communications center. You will greet patients, route calls, manage paging, and support security and facilities communications.

The role emphasizes professional interaction with colleagues, patients, and visitors, requiring strong written and verbal skills and adherence to privacy regulations. Evening/night coverage is required.