Night-Shift Hospital Communications Dispatcher

Partner's Healthcare; Dover (NH); On-site; USD 25,000 - 29,000; Full time

Job summary

Mass General Brigham in Dover, NH, is seeking a Telecommunications Operator to support efficient hospital communications. You will operate the hospital phone system, relay messages, answer inquiries, and assist patients and staff with information.

The role prioritizes emergency calls and requires coordination with security and medical teams to ensure timely responses. The position requires a High School Diploma with 2-3 years of customer service or call-center experience preferred; strong

Qualifications

• High school diploma required.
• 2-3 years customer service or call-center experience preferred.
• Strong interpersonal and phone communication skills.

Responsibilities

• Operate the hospital's telecommunications system, answering calls and routing to departments.
• Relay emergency codes, pages, and critical messages promptly and accurately.
• Assist staff, patients, and visitors with queries and directing to resources.
• Maintain records of calls and emergencies; document urgent messages.
• Coordinate with security, facilities, and medical teams during emergencies and maintenance.
• Ensure equipment functions properly and report malfunctions.
• Prioritize emergency and critical communications following protocols.

Skills

Interpersonal skills

Phone skills

Prioritization

Education

High School Diploma

Tools

Phone system

Job description

Mass General Brigham in Dover, NH, is seeking a Telecommunications Operator to support efficient hospital communications. You will operate the hospital phone system, relay messages, answer inquiries, and assist patients and staff with information.

The role prioritizes emergency calls and requires coordination with security and medical teams to ensure timely responses. The position requires a High School Diploma with 2-3 years of customer service or call-center experience preferred; strong