Onsite Healthcare Security Dispatcher

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Brigham and Women's Hospital, Inc. seeks a Security Dispatcher to support emergency response operations at Mass General Brigham.

You will receive and respond to emergency calls, gather and assess critical information, and triage incidents to determine the appropriate response level. You will provide clear instructions to security personnel and medical staff, dispatch responders, and coordinate communication between security, clinical teams, and external emergency services.

Qualifications

• Requires a High School Diploma or Equivalent.
• Experience in security operations or emergency dispatch is preferred (1–2 years).
• Strong communication, multitasking, and decision-making skills are essential.

Responsibilities

• Receive and respond to emergency calls, alarms, and requests for security assistance.
• Gather and assess critical information about incidents or emergencies.
• Prioritize and triage calls to determine appropriate response levels and allocate resources.
• Provide clear and concise instructions to security personnel and other responders.
• Dispatch security personnel to respond to incidents and service requests.
• Coordinate communication between security, medical staff, and external emergency services.

Skills

Communication

Multitasking

Decision making

Documentation

Teamwork

Education

High School Diploma or Equivalent

Tools

CAD systems

Telecommunication devices

Job description

Brigham and Women's Hospital, Inc. seeks a Security Dispatcher to support emergency response operations at Mass General Brigham.

You will receive and respond to emergency calls, gather and assess critical information, and triage incidents to determine the appropriate response level. You will provide clear instructions to security personnel and medical staff, dispatch responders, and coordinate communication between security, clinical teams, and external emergency services.