Hospital Telecommunications Operator – Night Shift

Wentworth-Douglass Hospital; Dover (NH); On-site; USD 25,000 - 29,000; Full time

Job summary

Wentworth-Douglass Hospital in Dover, NH is seeking a Telecommunications Operator to ensure clear, timely communication across the hospital. You will answer and route calls, relay emergencies, support staff and visitors, and document urgent messages according to protocol.

This onsite role requires a high school diploma, 2–3 years of customer service experience, strong phone skills, and sound judgment for prioritizing messages.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer service or call-center preferred (2–3 years).
• Strong interpersonal and phone skills with the ability to prioritize messages.

Responsibilities

• Operate the hospital telecommunications system, including answering and routing calls to appropriate departments.
• Relay emergency codes, pages, and urgent messages promptly.
• Answer queries, provide information to staff, patients, and visitors, and document calls and emergencies.
• Coordinate with security, facilities, and clinical teams to share important information during incidents.
• Ensure equipment is functioning and report malfunctions.
• Follow protocols to prioritize emergency and critical communications.

Skills

Interpersonal skills

Phone skills

Customer service

Judgment and prioritization

Education

High school diploma or equivalent

Job description

Wentworth-Douglass Hospital in Dover, NH is seeking a Telecommunications Operator to ensure clear, timely communication across the hospital. You will answer and route calls, relay emergencies, support staff and visitors, and document urgent messages according to protocol.

This onsite role requires a high school diploma, 2–3 years of customer service experience, strong phone skills, and sound judgment for prioritizing messages.