24/7 Emergency Communications Dispatcher

Dartmouth Health; Lebanon (NH); On-site; USD 23,000 - 36,000; Part time

Job summary

Dartmouth Health in Lebanon, NH is seeking a compassionate call center associate to serve as the first point of contact for patients and staff in a 24/7 environment. You will handle inbound and outbound calls, collect essential information, and route inquiries to the appropriate team with care.

The role emphasizes outstanding listening, clear communication, and professional behavior. You will use multiple software systems and phones, maintain accuracy, and support emergency code procedures as

Qualifications

• High School Diploma or Equivalent.
• One year in telephone-based customer service, preferably healthcare.
• Proficient in using computer/phone for extended periods.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Responsibilities

• Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
• Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
• Promptly and courteously answers questions from external users and provides general information.
• Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
• Demonstrates proficient computer and telephone/paging skills.
• Demonstrates exceptional customer service skills.
• Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
• Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
• Proficient in multiple mass communication notification tools.
• Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
• Performs other duties as required or assigned

Skills

Customer service

Telephone etiquette

Healthcare environment

Communication skills

Time management

Problem solving

Multi-tasking

Education

High School Diploma or Equivalent

1 year customer service experience

Tools

Phone system software

Job description

Dartmouth Health in Lebanon, NH is seeking a compassionate call center associate to serve as the first point of contact for patients and staff in a 24/7 environment. You will handle inbound and outbound calls, collect essential information, and route inquiries to the appropriate team with care.

The role emphasizes outstanding listening, clear communication, and professional behavior. You will use multiple software systems and phones, maintain accuracy, and support emergency code procedures as