Telecommunications Operator I - Full Time Nights, 36 Hours, 3 Nights, Including One Weekend Night, Shift Differential Pay!

Partner's Healthcare; Dover (NH); On-site; USD 25,000 - 29,000; Full time

Job summary

Mass General Brigham in Dover, NH, is seeking a Telecommunications Operator to support efficient hospital communications. You will operate the hospital phone system, relay messages, answer inquiries, and assist patients and staff with information.

The role prioritizes emergency calls and requires coordination with security and medical teams to ensure timely responses. The position requires a High School Diploma with 2-3 years of customer service or call-center experience preferred; strong

Qualifications

• High school diploma required.
• 2-3 years customer service or call-center experience preferred.
• Strong interpersonal and phone communication skills.

Responsibilities

• Operate the hospital's telecommunications system, answering calls and routing to departments.
• Relay emergency codes, pages, and critical messages promptly and accurately.
• Assist staff, patients, and visitors with queries and directing to resources.
• Maintain records of calls and emergencies; document urgent messages.
• Coordinate with security, facilities, and medical teams during emergencies and maintenance.
• Ensure equipment functions properly and report malfunctions.
• Prioritize emergency and critical communications following protocols.

Skills

Interpersonal skills

Phone skills

Prioritization

Education

High School Diploma

Tools

Phone system

Job description

Company Information

Site: Wentworth-Douglass HospitalMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Telecommunications Operator is responsible for ensuring effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to the smooth functioning of hospital operations.

Qualifications

• Operate the hospital's telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments.
• Relay emergency codes, pages, and other critical messages promptly and accurately.
• Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources.
• Maintain accurate records of communication and calls, including documenting emergencies and urgent messages.
• Assist with handling patient requests for information and service.
• Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations.
• Ensure that equipment is functioning properly and report any issues or malfunctions.
• Follow established protocols to prioritize emergency calls and other critical communications.

Education

High School Diploma or Equivalent required

Experience

Can this role accept experience in lieu of a degree?NoExperienceCustomer service or call-center experience 2-3 years preferred

Knowledge, Skills and Abilities

• Good inter-personal and phone skills.
• Commitment to demonstrate consistent outstanding customer service.
• Confident to quickly assess situations and make reasonable judgement decisions.
• Must be able to prioritize rationally.

Additional Job Details (if applicable)

• Remote Type OnsiteWork Location
• 789 Central Avenue
• Scheduled Weekly Hours 36
• Employee Type Regular
• Work Shift Night (United States of America)
• Pay Range $17.71 - $20.82/Hourly
• Grade 1

Benefits and Compensation

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.