Night-Shift Healthcare IT Help Desk Analyst

900 Methodist Corporate

United States

On-site

USD 32,000 - 47,000

Full time

3 days ago

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Job summary

Methodist Health System is seeking a Help Desk Analyst to provide quality IS support to internal and external end users with a focus on timely resolution and customer satisfaction. The 9:00 PM – 7:30 AM shift on Sunday through Wednesday supports 24/7 operations across campuses.

Responsibilities include responding to calls and emails, documenting issues, escalating when needed, and upholding Help Desk SLAs. Candidates should have a HS diploma and IT-related credentials, with healthcare IS

Qualifications

High School Diploma or Equivalent.
Associate or Bachelor's Degree in CS/IS or related field preferred.
MOS, MCDST, HDI-DST or equivalent certifications.
2+ years of IT support in a Client/Server environment; Windows OS experience preferred.
Healthcare IS experience preferred.

Responsibilities

Adhere to Help Desk best practices and shift scheduling, including weekends and off-hours coverage.
Develop and maintain methods for distributing Help Desk solutions to users (SharePoint, unified communications, What’s Up Gold).
Maintain Help Desk operator performance SLA quotas and train new staff.
Maintain accurate trouble ticket entries in the Help Desk system.
Participate in training programs to address shifting application support needs.