Healthcare IT Help Desk Technician (Evening Shift)

Arbour SeniorCare; Tredyffrin Township (Chester County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription Drug Plan

401k with company match

Paid Time Off

Job summary

Universal Health Services, Inc. is seeking a Help Desk Technician to support the implementation of UHS applications from a King of Prussia, PA area base.

Responsibilities include taking and resolving IT requests for Acute Care hospitals, BH facilities, and corporate users, while ensuring adherence to escalation protocols and SLAs. The role requires 1+ year IS experience, strong Windows OS skills, and knowledge of enterprise applications such as Exchange and ServiceDesk.

Qualifications

• 1+ year of Information Systems experience.
• Advanced Windows operating system ability.
• Proven knowledge of problem resolution and escalation protocols.
• Working knowledge of 1st and 2nd level PC support issues to troubleshoot and assist end users.

Responsibilities

• Researches and resolves Help Desk tickets under guidance of senior team members.
• Gathers information via online forms, calls, email, or in person.
• Escalates issues to appropriate IS staff and documents impact.
• Maintains status reports and communicates with users and management.
• Adheres to Service Level and Change Management policies.
• May contact vendor personnel regarding issues.

Skills

Windows OS

PC troubleshooting

Customer service

Communication skills

Help desk tools

Education

High school diploma or GED

Tools

Exchange

AS400

Invision

Express Query

ServiceDesk

Job description

Universal Health Services, Inc. is seeking a Help Desk Technician to support the implementation of UHS applications from a King of Prussia, PA area base.

Responsibilities include taking and resolving IT requests for Acute Care hospitals, BH facilities, and corporate users, while ensuring adherence to escalation protocols and SLAs. The role requires 1+ year IS experience, strong Windows OS skills, and knowledge of enterprise applications such as Exchange and ServiceDesk.