Night Shift Healthcare IT Help Desk Analyst

Methodist Health System; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Methodist Mansfield Medical Center in Dallas is seeking a Help Desk Analyst to provide frontline IS support for internal and external users. You will respond to calls and emails, document issues, and ensure timely resolution while adhering to SLA targets.

The role requires a high school diploma or equivalent, and prefers an associate or bachelor's in CS/IS. Strong English communication, customer service mindset, and willingness to cover a 24x7 schedule are essential.

Qualifications

• High School Diploma or Equivalent required.
• Associate or Bachelor's degree in Computer Science or Information Systems preferred.
• Related technical school or military experience accepted.
• MOS, MCDST, HDI DST or equivalent certifications preferred.
• 2+ years of IT support in a Client/Server environment with Microsoft Office experience.
• Healthcare Information Services experience preferred.
• Strong English communication, written and verbal.
• Willingness to cover 24×7 shifts and travel between campuses.

Responsibilities

• Respond to calls, emails, and personal requests for technical support.
• Document, track, and monitor issues to ensure timely resolution.
• Identify, research, resolve and/or escalate technical problems.
• Adhere to Help Desk best practices and shift scheduling.
• Develop and maintain methods for distributing Help Desk solutions to users.
• Maintain accurate trouble ticket entries and collaborate with IS teams.

Skills

Customer service

Communication

Analytical thinking

Problem solving

Team collaboration

Multi-site support

Education

High School Diploma or Equivalent

Associate or Bachelor's Degree in Computer Science / Information Systems

Tools

SharePoint

Unified communications

Whats Up Gold

Job description

Methodist Mansfield Medical Center in Dallas is seeking a Help Desk Analyst to provide frontline IS support for internal and external users. You will respond to calls and emails, document issues, and ensure timely resolution while adhering to SLA targets.

The role requires a high school diploma or equivalent, and prefers an associate or bachelor's in CS/IS. Strong English communication, customer service mindset, and willingness to cover a 24x7 schedule are essential.