Healthcare IT Help Desk Technician (Evening Shift)

Aiken Regional Medical Centers; Tredyffrin Township (Chester County); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Excellent benefits package (Medical, D

401k plan with company match

Generous Paid Time Off

Job summary

Universal Health Services, Inc. in King of Prussia, PA seeks a Help Desk Technician to support UHS applications and IS systems. Responsibilities include handling user requests, gathering information, and escalating issues per standard procedures.

The role requires 1+ year of IS experience, strong Windows OS skills, and knowledge of enterprise applications. On-site duties and collaboration with hospital and corporate teams are expected.

Qualifications

• High school diploma or GED required.
• 1+ years of Information Systems experience.
• Advanced Windows operating system ability.
• Familiarity with enterprise applications (Exchange, Lawson Self-Service Portal, Invision, AS400, Document Imaging, Express Query, CA ServiceDesk).
• Proven problem resolution and escalation skills.

Responsibilities

• Researches and resolves Customer Support Center Tickets under guidance of senior team members.
• Gathers information via online forms, calls, email, or in person.
• Escalates and communicates problems to IS staff and assigns priorities.
• Maintains regular communications with users regarding problem status and disposition.

Skills

Windows OS

Problem resolution

End-user support

Communication skills

Education

High school diploma or GED

Tools

Email

Exchange

AS400

Express Query

ServiceDesk

Job description

Universal Health Services, Inc. in King of Prussia, PA seeks a Help Desk Technician to support UHS applications and IS systems. Responsibilities include handling user requests, gathering information, and escalating issues per standard procedures.

The role requires 1+ year of IS experience, strong Windows OS skills, and knowledge of enterprise applications. On-site duties and collaboration with hospital and corporate teams are expected.