Night-Shift Fitness Member Services Associate

Planet Fitness; San Jose (CA); On-site; USD 25,000 - 26,000; Full time

Job summary

Planet Fitness in San Jose, CA is seeking a Member Services Representative to provide a superior level of customer service to members, prospective members and guests. The role includes greeting guests, checking in members, tours, and processing memberships with accurate rate calculations.

You will support the Club Manager, help with drawers, and help maintain a clean, welcoming club aligned with the Judgement Free Zone. Prior customer service is preferred and a positive attitude is essential.

Qualifications

• Must be 18 years of age or older.
• High School diploma or GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones and assisting callers.
• Check members into the system and sign up new members, calculating rates and payments.
• Assist the Club Manager in counting the drawer as needed.
• Facilitate updates to member accounts and respond to questions promptly.
• Maintain the neatness and cleanliness of the club, and complete daily tasks within the hour.

Skills

Customer service

Front desk operations

Multitasking

Phone etiquette

Teamwork

Punctuality

Education

High School diploma/GED equivalent

Job description

Planet Fitness in San Jose, CA is seeking a Member Services Representative to provide a superior level of customer service to members, prospective members and guests. The role includes greeting guests, checking in members, tours, and processing memberships with accurate rate calculations.

You will support the Club Manager, help with drawers, and help maintain a clean, welcoming club aligned with the Judgement Free Zone. Prior customer service is preferred and a positive attitude is essential.