Associate Escalation Engineer

Corelight; United States; Presencial; USD 62.000 - 88.000; Jornada completa

Descripción de la vacante

Corelight is seeking an Associate Escalation Engineer to join our Customer Success team for overnight coverage in the US. You will troubleshoot issues across Corelight products, Linux systems, networking, hardware, and cloud environments, growing your technical proficiency in a highly technical customer environment.

In this role you will work with senior Escalation Engineers, document findings, provide timely updates to customers, and contribute to team knowledge while developing scripting,

Formación

• Degree in CS, IT, cybersecurity, networking, engineering or related field or equivalent training.
• Foundational understanding of computer systems and how devices communicate over networks.
• Basic networking concepts: TCP/IP, DNS, HTTP/S, IP addressing, and routing.
• Familiarity with Linux/UNIX through coursework, training, labs or projects.
• Basic understanding of computer hardware and operating systems.
• Strong written and verbal communication; quick learner with technical curiosity.

Responsabilidades

• Investigate and troubleshoot customer issues across Corelight products, Linux systems, networking, hardware, and cloud environments.
• Support customer cases and take increasing ownership as proficiency develops.
• Use logs, system information, network traffic, and other data to identify problem sources.
• Learn when to escalate complex issues to senior engineers or engineering.
• Provide clear, timely updates to customers and internal stakeholders.
• Document troubleshooting steps, findings and resolutions to contribute to shared team knowledge.
• Partner with Escalation Engineering, Engineering, Product Management, Sales Engineering, and other teams to resolve issues.
• Participate in team training, labs, technical projects, and continuous learning.
• Contribute to scripting, tooling, automation, and process improvements as skills develop.

Conocimientos

Networking basics

Linux/UNIX

Troubleshooting

Communication

Learning mindset

Scripting exposure

Cloud concepts

Educación

Degree in CS/IT/Cybersecurity/Networking/Engineering

Descripción del empleo

Be part of the team that defends the networks the world depends on

Corelight defends the world’s most sensitive networks—from global commerce to national defense—quietly, relentlessly, and with resolve. As cyber threats grow faster and smarter, we serve as the trusted force behind network resilience, putting elite defense within reach.

By transforming digital footprints from physical, virtual, and cloud networks into actionable insights, we empower defenders to illuminate blind spots and stay ahead of an evolving threat landscape. Built on open-source innovations and fueled by industry leading agentic AI technology, Corelight helps teams to detect advanced threats and close cases with unprecedented clarity and precision.

About the Role

Corelight is looking for an Associate Escalation Engineer to join our Customer Success organization and provide technical support to customers during overnight hours. This US-based, shift-focused role is part of our expansion toward 24/7 support for Federal customers, helping troubleshoot technical issues, maintain case continuity, and ensure customers receive timely assistance outside standard business hours. In this role, you will work alongside experienced Escalation Engineers to investigate customer issues, build technical expertise, and develop hands‑on experience across Linux, networking, hardware, cloud technologies, and cybersecurity. This role is a strong fit for someone early in their technical career who enjoys solving problems, learning how systems work, and building depth in a highly technical customer environment.

This is a dedicated overnight shift position supporting our expansion to 24/7 customer support.

• Hours: Overnight coverage between 8:00 PM and 8:00 AM Eastern.
• Schedule: Potential shifts include Sunday through Thursday or Monday through Friday.
• Flexibility: Weekend and holiday coverage may be required based on business needs.

What You'll Do

• Investigate and troubleshoot customer technical issues across Corelight products, Linux systems, networking, hardware, and cloud environments.
• Support customer cases and take increasing ownership of issues as technical proficiency develops.
• Use logs, system information, network traffic, and other technical data to help identify the source of technical problems.
• Learn when and how to elevate complex issues to more experienced Escalation Engineers or Engineering.
• Provide clear and timely updates to customers and internal stakeholders on assigned cases.
• Build practical knowledge of Corelight products, Linux, networking, cloud technologies, and cybersecurity concepts.
• Document troubleshooting steps, findings, and resolutions to contribute to shared team knowledge.
• Partner with Escalation Engineering, Engineering, Product Management, Sales Engineering, and other teams to help resolve customer issues.
• Participate in team training, labs, technical projects, and continuous learning.
• Contribute to scripting, tooling, automation, and process improvements as skills develop.

What You'll Bring

• Degree in Computer Science, Information Technology, Cybersecurity, Networking, Engineering, or a related technical field, or equivalent technical training.
• Foundational understanding of computer systems and how devices communicate across networks.
• Basic knowledge of networking concepts such as TCP/IP, DNS, HTTP/S, IP addressing, and routing.
• Familiarity with Linux or UNIX systems through coursework, technical training, labs, certifications, military experience, or personal projects.
• Basic understanding of computer hardware and operating systems.
• Interest in technical troubleshooting and the ability to work methodically through unfamiliar problems.
• Strong written and verbal communication skills.
• Ability to learn from feedback, ask good questions, and build technical proficiency quickly.
• Strong technical curiosity and interest in networking, systems, and cybersecurity.
• Exposure to scripting, packet analysis, cloud platforms, virtualization, or cybersecurity concepts is a plus.

Notice of Pay Transparency:
The compensation for this position may vary depending on factors such as your location, skills and experience. Depending on the nature and seniority of the role, a percentage of compensation may come in the form of a commission-based or discretionary bonus. Equity and additional benefits will also be awarded.

Compensation Range

$62,000 - $88,000 USD

Why Join Us?

Fueled by investments from top-tier venture capital organizations such as Crowdstrike, Accel and Insight, Corelight is one of the fastest growing network detection and response platforms in the industry. Our passionate team thrives in a collaborative, inclusive, and geographically distributed culture. We embrace diverse perspectives, neurodiversity, curiosity and low ego results - fostering an environment where every innovator can solve the toughest challenges in cybersecurity and contribute their best work.

As set forth in Corelight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Corelight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.