Night-Shift EMS Dispatcher: Critical Call Center

Hugh Chatham Health, Inc.; Macon (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off

Educational Assistance Program

Retirement plans

Job summary

Advocate Health is seeking a Department Dispatcher for Ground Transport to handle EMS and non-emergency requests. You will gather caller information, dispatch ambulances with precise directions, and provide pre-arrival life-saving instructions while documenting all activities accurately.

Qualifications include High School or equivalent, with EMD certification within 12 months. EMT-Basic preferred; CAD proficiency is a plus. This full-time role offers comprehensive benefits.

Qualifications

• Must be certified as (EMD) Emergency Medical Dispatcher within 12 months of employment.
• Completion of High School or equivalent.
• Georgia Emergency Medical Technician/Basic Certificate preferred.

Responsibilities

• Receives incoming calls for EMS and dispatches ambulances with exact directions.
• Obtains essential information from callers to ensure accurate dispatch.
• Provides basic life support instructions according to EMS guidelines.
• Completes paperwork accurately and timely for proper billing.
• Coordinates EMS activities and fills open shifts as needed.
• Uses CAD tools to dispatch the closest unit and monitor resources.

Skills

Emergency dispatch

Phone etiquette

Data collection

Communication

CAD usage

BLS instruction

Problem solving

Education

High School diploma

Tools

CAD software

Job description

Advocate Health is seeking a Department Dispatcher for Ground Transport to handle EMS and non-emergency requests. You will gather caller information, dispatch ambulances with precise directions, and provide pre-arrival life-saving instructions while documenting all activities accurately.

Qualifications include High School or equivalent, with EMD certification within 12 months. EMT-Basic preferred; CAD proficiency is a plus. This full-time role offers comprehensive benefits.