EMS Dispatcher: Critical Call Handling & Life Support

Advocate Health; Macon (GA); On-site; USD 52,000 - 64,000; Full time

Job summary

Advocate Health in Macon, GA is seeking a skilled Emergency Medical Dispatcher to handle inbound calls and dispatch EMS units quickly and accurately.

The role requires obtaining essential information, providing pre-arrival guidance, and ensuring HIPAA compliance. Applicants should have a High School diploma and prefer 1 year in public safety communications; EMD certification within 12 months is expected.

Qualifications

• Must be certified as (EMD) Emergency Medical Dispatcher within 12 months of employment.
• Completion of High School or equivalent.
• Minimum of 1 year of Public Safety communications experience preferred.
• Excellent typing, organization, and communication skills; able to work under pressure.

Responsibilities

• Receives incoming calls for all emergency and non-emergency requests for help or transports and dispatches ambulances with exact directions.
• Obtains pertinent information from callers to ensure proper unit dispatch.
• Provides basic life support guidance and pre-arrival instructions per EMS guidelines.
• Completes paperwork concisely and timely with correct mileage and zip codes for billing.
• Acts as primary contact for EMS activities and coordinates notifications and open shifts.
• Adheres to M.E.D.S., HIPAA, and department policies; maintains privacy and security.

Skills

Typing 25 wpm

Organizational skills

Interpersonal communication

Problem solving

Analytical thinking

Computer skills

EMD knowledge

Education

High School diploma or equivalent

Job description

Advocate Health in Macon, GA is seeking a skilled Emergency Medical Dispatcher to handle inbound calls and dispatch EMS units quickly and accurately.

The role requires obtaining essential information, providing pre-arrival guidance, and ensuring HIPAA compliance. Applicants should have a High School diploma and prefer 1 year in public safety communications; EMD certification within 12 months is expected.