Night Shift ED Patient Registration Specialist

Penn Medicine; Lancaster (Lancaster County); On-site; USD 21,000 - 30,000; Full time

Job summary

Penn Medicine's Emergency Department in Lancaster, PA is seeking a patient registration specialist to deliver precise registrations, verify insurance, and support visitor management in a fast-paced healthcare setting.

You will greet patients, collect demographic data, assist with payments, and collaborate with clinical staff to ensure a smooth patient flow and exceptional customer service.

The role requires attention to detail, solid computer skills, and a professional demeanor under pressure.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service, clerical, or related experience.
• 1+ year of computer and office equipment experience.
• Experience with patient registration, insurance verification, or related healthcare admin functions.
• Experience using EMR systems such as Epic.

Responsibilities

• Greet patients and visitors with outstanding customer service.
• Register patients arriving by walk-in, EMS, or law enforcement.
• Verify demographics, insurance coverage, and emergency contacts.
• Complete bedside registration across the Emergency Department, including Trauma and Behavioral Health areas.
• Manage visitor screening, logging, and badge issuance.
• Assist with wayfinding, updates, and general inquiries.
• Handle paging and communication systems, answer and route calls.
• Collect patient payments and support point-of-service collections.
• Verify insurance eligibility and document coverage information.
• Scan IDs and insurance cards into the EMR.
• Resolve registration issues and maintain accurate documentation.
• Collaborate with clinical staff to support patient care and department operations.
• Address patient concerns professionally and escalate when needed.
• Ensure compliance with regulatory requirements and privacy standards.

Skills

Attention to detail

Verbal and written communication

Multitasking

Customer service

Interpersonal skills

Adaptability

Professional demeanor

Education

High School Diploma or GED

Job description

Penn Medicine's Emergency Department in Lancaster, PA is seeking a patient registration specialist to deliver precise registrations, verify insurance, and support visitor management in a fast-paced healthcare setting.

You will greet patients, collect demographic data, assist with payments, and collaborate with clinical staff to ensure a smooth patient flow and exceptional customer service.

The role requires attention to detail, solid computer skills, and a professional demeanor under pressure.