ED Patient Access Specialist — 2nd Shift (+Premium Pay)

Penn Medicine; Lancaster (Lancaster County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

$1.50 premium pay

Overnight shift differential

Job summary

Penn Medicine is seeking a Customer Service Specialist for the Emergency Department at Lancaster General Hospital in Lancaster, PA. The role focuses on patient access services, including registration, insurance verification, and visitor management, in a fast-paced ED setting on 2nd shift (3pm–11pm).

Ideal candidates have at least 1 year of clerical or customer service experience, familiarity with EMR systems (Epic preferred), and strong communication skills to support patient care and financial

Qualifications

• High school diploma or GED required.
• 1+ year in clerical, customer service, or administrative role.
• Experience with Epic or comparable EMR preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Register patients in the ED and verify demographics.
• Perform patient arrival processes and armband placement.
• Verify insurance coverage and collect guarantor information.
• Manage visitors and patient paging; communicate care steps.
• Document in EMR and ensure EMTALA compliance.
• Collaborate with ED team to support patient experience.
• Handle cash collections and explain financial responsibilities.

Skills

Communication skills

Customer service

Administrative support

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Penn Medicine is seeking a Customer Service Specialist for the Emergency Department at Lancaster General Hospital in Lancaster, PA. The role focuses on patient access services, including registration, insurance verification, and visitor management, in a fast-paced ED setting on 2nd shift (3pm–11pm).

Ideal candidates have at least 1 year of clerical or customer service experience, familiarity with EMR systems (Epic preferred), and strong communication skills to support patient care and financial