Night Shift Customer Service Specialist

PLS; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Vacation

Opportunities for advancement

Ongoing training

Job summary

A leading financial services provider is seeking a Customer Service Representative in Charlotte. This role involves delivering exceptional customer service, educating clients on products, and ensuring compliance with regulations. Ideal candidates will have prior customer service experience, attention to detail, and the ability to work flexible hours. Fluency in English is required, while bilingualism in Spanish is a plus. Competitive benefits are offered to eligible team members.

Qualifications

• Previous customer service experience in hospitality, retail, financial services, or restaurant.
• Ability to engage with customers comfortably.
• Must be honest with integrity.
• Fluency in English is required.

Responsibilities

• Provide outstanding customer service to ensure repeat business.
• Educate customers on products and services.
• Maintain compliance with all regulations.
• Resolve customer complaints or refer to management.

Skills

Customer service experience

Attention to detail

Multitasking

Bilingual (English/Spanish)

Job description

A leading financial services provider is seeking a Customer Service Representative in Charlotte. This role involves delivering exceptional customer service, educating clients on products, and ensuring compliance with regulations. Ideal candidates will have prior customer service experience, attention to detail, and the ability to work flexible hours. Fluency in English is required, while bilingualism in Spanish is a plus. Competitive benefits are offered to eligible team members.