Financial Services Call Center Specialist

Russell Tobin; Charlotte (NC); On-site; USD 27,552 - 27,937; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee assistance program

Employee discounts with preferred vendors

Job summary

A leading global financial services firm is seeking a Customer Service Representative in Charlotte, NC. This role involves acting as the primary contact for customers, resolving service issues, and processing transactions. Candidates should have a high school diploma and strong communication skills. The opportunity offers competitive compensation along with a comprehensive benefits package including healthcare coverage and retirement plans.

Qualifications

• Ability to navigate multiple systems easily during calls.
• Home access to high-speed internet suitable for job responsibilities.

Responsibilities

• Act as primary point of contact for customers and troubleshoot service issues.
• Educate clients on systems and procedures; serve as a resource.
• Respond to customer inquiries across multiple systems.

Skills

Strong written and verbal communication skills

High learning agility

Ability to explain complex policies

Experience in a fast-paced environment

Troubleshooting skills

Education

High school or GED

Job description

A leading global financial services firm is seeking a Customer Service Representative in Charlotte, NC. This role involves acting as the primary contact for customers, resolving service issues, and processing transactions. Candidates should have a high school diploma and strong communication skills. The opportunity offers competitive compensation along with a comprehensive benefits package including healthcare coverage and retirement plans.