Night Shift Customer Service Rep — Growth & Benefits

National Fitness Partners; Fishers (IN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health Insurance Options including HMO

401K Employer match up to 4%

Paid Time Off

Free Black Card Membership

Life Insurance & Short-Term Disability

Job summary

National Fitness Partners seeks a Customer Service Representative to join our team for a full-time overnight schedule (Mon–Thu 10 PM–6 AM). Starting at $12/hour with a $1 differential for overnight hours, with increases at 180 days, 1 year, and every 6 months after the first year based on anniversary dates.

As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, delivering a Judgement Free fitness experience.

Qualifications

• Experience delivering high-quality customer service in a fast-paced environment.
• Ability to handle phones and greet members professionally.
• Comfort with multi-tasking and following information scripts.

Responsibilities

• Provide superior customer service to Planet Fitness members, guests, and prospective members.
• Greet, sign up, and tour new members; log amenities.
• Answer questions and resolve concerns promptly and professionally.

Skills

Customer service

Phone etiquette

Communication

Teamwork

Tools

POS system

Job description

National Fitness Partners seeks a Customer Service Representative to join our team for a full-time overnight schedule (Mon–Thu 10 PM–6 AM). Starting at $12/hour with a $1 differential for overnight hours, with increases at 180 days, 1 year, and every 6 months after the first year based on anniversary dates.

As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, delivering a Judgement Free fitness experience.