Overnight Planet Fitness FT Customer Service Representative

National Fitness Partners; Brownsburg (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

401K employer match

Health Insurance

PTO

Free Black Card Membership

Life Insurance

Job summary

National Fitness Partners is hiring a Customer Service Representative in Brownsburg, IN for a full-time evening schedule. Starting pay is $12 per hour with overnight shift differentials and a 10PM–6AM shift from Monday to Friday.

Responsibilities include answering phones, greeting and signing up members, logging amenities, handling POS transactions, promoting fitness classes, and maintaining a clean, safe club environment. Growth opportunities exist as leadership paths begin at entry level.

Qualifications

• Provide superior customer service to members and guests.
• Answer phones and greet members professionally.
• Process purchases and operate POS accurately.
• Maintain a clean, safe club environment.

Responsibilities

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns and process POS purchases.
• Promote fitness classes and keep the club clean and safe.

Skills

Customer service

Phone etiquette

Communication

Team player

Education

High school diploma or equivalent

Tools

POS system

Job description

Full - Time: Starting at $12 per hour. (Shift-differential pay for select shifts, overnight $1.00)

Schedule: Monday thru Friday 10PM-6AM

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.