Night Shift Customer Experience Specialist

J.B. Hunt; Lowell (AR); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off

Paid holidays

Job summary

J.B. Hunt Transport, Inc. in Lowell, AR is seeking a Nights Customer Experience Support to perform detailed clerical tasks and support multiple teams.

The role focuses on accuracy, timeliness, and excellent service. You will book loads, enter orders, schedule pickups, monitor freight, and assist internal customers with load-related issues while adhering to company policies and shift timings from 4pm to midnight.

Qualifications

• High School Diploma or GED is required.
• Strong communication and multitasking abilities are essential.
• Ability to learn new systems quickly and maintain high accuracy.

Responsibilities

• Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and respond to customer location requests for appointments.
• Perform general administrative and clerical duties and maintain records.

Skills

Communication skills

Multitasking

Prioritization

Learning new systems

Keyboarding

Customer service

Education

High School Diploma or GED

GED (Required)

Job description

J.B. Hunt Transport, Inc. in Lowell, AR is seeking a Nights Customer Experience Support to perform detailed clerical tasks and support multiple teams.

The role focuses on accuracy, timeliness, and excellent service. You will book loads, enter orders, schedule pickups, monitor freight, and assist internal customers with load-related issues while adhering to company policies and shift timings from 4pm to midnight.