Nightly Customer Experience Specialist – Logistics Support

J.B. Hunt Transport, Inc.; Lowell (MA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Maternity leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking a Nights Customer Experience Support professional to handle detailed clerical tasks and provide support to various teams under direct supervision.

Responsibilities include booking loads, entering orders, scheduling pickups, tracking loads, and assisting internal customers with issues. Strong attention to accuracy and effective communication are essential in this role.

Qualifications

• GED (Required), High School (Required)
• Minimum Qualification: High School Diploma/GED with less than 1 year of working experience
• Preferred Qualification: Ability to communicate effectively
• Preferred Qualification: Ability to multitask
• Preferred Qualification: Ability to prioritize
• Preferred Qualification: Ability to quickly learn new systems
• Preferred Qualification: Keyboarding and typing
• Preferred Qualification: Ability to meet or exceed customer needs and expectations and provide excellent service
• Preferred Qualification: Ability to process information with high levels of accuracy

Responsibilities

• Key Responsibilities: Book loads and enter orders tendered from customers.
• Schedule pick-up and delivery, trace and obtain load updates, and assist internal customers with problems on loads.
• Monitor freight in transit and customer location requests for appointments.
• Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.

Job description

J.B. Hunt Transport, Inc. is seeking a Nights Customer Experience Support professional to handle detailed clerical tasks and provide support to various teams under direct supervision.

Responsibilities include booking loads, entering orders, scheduling pickups, tracking loads, and assisting internal customers with issues. Strong attention to accuracy and effective communication are essential in this role.