Night Shift Customer Care Specialist (Fully Remote)

AmazingTalker; United States; Remoto; USD 23.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Flexible hours

Descrizione del lavoro

AmazingTalker is an online tutoring platform connecting students and teachers worldwide. It is a Forbes Asia recognised startup, offering fully remote work and flexible hours to support a diverse global community.

We are seeking a customer support specialist to handle email and online inquiries, improve FAQs and SOPs with cross-functional teams, and provide patient, empathetic service during night shifts, weekends, and holidays (20+ hours per week).

Competenze

• Fluent Chinese typing and clear communication.
• Patience, empathy, and stable emotional management.
• Available for night shifts, weekends, and holidays (20+ hours/week).

Mansioni

• Provide customer support via email and online channels.
• Optimize FAQs and SOPs with cross-functional teams.

Conoscenze

Fluent Chinese typing

Clear communication

Patience and empathy

Emotional stability

Night shifts availability

Descrizione del lavoro

• Provide customer support via email and online channels.
• Optimize FAQs and SOPs with cross-functional teams.

What We Need:

• Fluent Chinese typing and clear communication.
• Patience, empathy, and stable emotional management.
• Availability for night shifts, weekends, and holidays (20+ hours/week).

Why Us:

• Fully remote and flexible working hours.
• Join a Forbes Asia recognized startup.
• Real impact and a growth-oriented culture.

AmazingTalker is an online tutoring platform connecting students and teachers worldwide. It is an A-round funded startup recognized by Forbes Asia, with a culture that values proactive problem-solving and learning from failure.