Customer Support Representative (Fully Remote)

HKR.TEAM; United States; Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Remote-first

Full-time remote contractor

Job summary

HKR.TEAM is a remote-first company delivering global HR solutions. We are seeking an experienced customer support specialist to handle inquiries across email, live chat, and Zoom.

You will own your queue, prioritize to meet Time to First Response targets, and collaborate with Product and Engineering by documenting bugs and feature feedback. The role emphasizes strong technical aptitude, the ability to explain complex issues simply, and comfort with support metrics.

Qualifications

• Strong technical aptitude; explain complex issues clearly.
• Experience supporting customers via email, live chat, and video platforms.
• Comfort with support metrics and problem solving.

Responsibilities

• Respond to customers via email, live chat, and Zoom.
• Own your queue and hit response targets.
• Provide product feedback by writing bug reports and feature requests.

Skills

Customer support

Technical aptitude

Clear communication

Metrics literacy

Tools

Email

Live chat

Zoom

Job description

• Be the go-to hero for customers by responding across email, live chat, and Zoom.
• Own your queue and prioritize to hit response targets like Time to First Response.
• Team up with Product and Engineering by writing organized bug reports and feature feedback.

About you:

• You have strong technical aptitude and can explain complex issues simply.
• You have proven experience supporting customers across email, live chat, and video platforms.
• You're comfortable with support metrics and enjoy solving real problems.
• Fair market pay and full-time remote work as an independent contractor.
• Afternoon US schedule in shifts with a one-hour lunch break.
• Startup culture with a young team, no egos, and no BS.

HKR.TEAM

HKR.TEAM is a remote-first company on a mission to simplify global HR. They boast a transparent, tech-savvy startup culture with a young, no-ego team and quick decision-making.