Night-Shift Controls Engineer, Customer Tech Support

KION Group; Dallas (TX); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Job summary

Dematic Corp. in Texas is seeking a Controls Engineer for Technical Support to work with customers remotely, diagnosing issues via schematics and PLC logic in material handling systems. You will join a team delivering precision troubleshooting, hardware/software integration support, and continuous improvement ideas.

Expect 20–30% travel to customer sites, including weekends and overtime. Bachelor's degree and 1+ year experience with PLCs (Allen Bradley, Schneider) required; strong communication

Qualifications

• Bachelor's Degree or equivalent experience in a related field.
• 1+ years of experience providing customer service support in a related role.
• Experience with Allen Bradley and Schneider PLC controls platforms.
• Expertise in controls hardware troubleshooting.
• Proficiency in electrical troubleshooting.
• Strong customer service mindset.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team.

Responsibilities

• Participate in the support of semi-complex systems that integrate hardware and software.
• Provide support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
• Recommend ideas related to efficiency improvement, cost reduction, and enhancement of customer happiness.
• Offer outstanding troubleshooting expertise to Dematic's customers.
• Travel between 20-30% to different customer locations, which may include weekends and overtime.

Skills

Customer service

Troubleshooting

Allen Bradley PLC

Schneider PLC

Electrical troubleshooting

Verbal communication

Written communication

Independent work

Team collaboration

Travel readiness

Education

Bachelor's Degree in related field

Equivalent experience

Tools

Allen-Bradley PLC

Schneider PLC

Job description

Dematic Corp. in Texas is seeking a Controls Engineer for Technical Support to work with customers remotely, diagnosing issues via schematics and PLC logic in material handling systems. You will join a team delivering precision troubleshooting, hardware/software integration support, and continuous improvement ideas.

Expect 20–30% travel to customer sites, including weekends and overtime. Bachelor's degree and 1+ year experience with PLCs (Allen Bradley, Schneider) required; strong communication