Night Shift Club Front Desk & Member Services

Planet Fitness; Colorado Springs (CO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Free Membership for self and one look?

Job summary

Planet Fitness in Colorado Springs is seeking a Customer Service Representative to deliver a welcoming member experience and drive new member sales. You will greet guests, answer questions, process sign-ups, cancellations, and member data updates at the front desk.

The role emphasizes outstanding service, teamwork, and a proactive approach to resolving issues while maintaining a clean, friendly club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and assist potential members to provide an excellent customer experience.
• Handle front desk tasks: answer calls, take information, tours, and assist with sign-ups/cancellations.
• Assist in member check-ins and updating member information; escalate issues as needed.
• Maintain cleanliness and organization of the club.

Skills

Honesty

Strong customer service

Basic computer proficiency

Job description

Planet Fitness in Colorado Springs is seeking a Customer Service Representative to deliver a welcoming member experience and drive new member sales. You will greet guests, answer questions, process sign-ups, cancellations, and member data updates at the front desk.

The role emphasizes outstanding service, teamwork, and a proactive approach to resolving issues while maintaining a clean, friendly club environment.