Night-Shift Client Support Specialist — Crisis & Outreach

Preble Street; Portland (ME); On-site; USD 20,664 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

STD

LTD

403(b) retirement plan with employer m

Paid time off

Holidays

Job summary

Preble Street in Portland, ME is seeking a Client Support Staff member to engage with clients, provide direct services, and support safety in program spaces. The role requires crisis intervention and case management assistance, with a full-time schedule Wednesday through Saturday, night hours.

The position emphasizes compassionate outreach, collaboration with a multidisciplinary team, and commitment to serving people experiencing homelessness.

Qualifications

• Experience in direct service provision to people experiencing homelessness.
• Commitment to low-barrier services and mission alignment.
• MHRT-1 certification required on hire.
• Strong communication, de-escalation and crisis intervention skills.
• Familiarity with community resources.
• Ability to work full-time with reliable attendance.

Responsibilities

• Outreach and engage with clients.
• Provide direct services and program coverage.
• Maintain safety in program spaces.
• Provide crisis intervention and support.
• Assist in case management activities.
• Work a full-time schedule, Wednesday–Saturday, 10:30pm–8:30am.

Skills

Communication

De-escalation

Crisis intervention

Boundary management

Team collaboration

Reliability

Diversity engagement

Education

Social work education

MHRT-1 certification

Job description

Preble Street in Portland, ME is seeking a Client Support Staff member to engage with clients, provide direct services, and support safety in program spaces. The role requires crisis intervention and case management assistance, with a full-time schedule Wednesday through Saturday, night hours.

The position emphasizes compassionate outreach, collaboration with a multidisciplinary team, and commitment to serving people experiencing homelessness.