Night-Shift Central Alarm & Security Dispatcher

Dillard's Inc.; River Ridge Manor (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Dillard's, Inc. is seeking an overnight Central Station Alarm Operator to monitor alarms, troubleshoot, and dispatch service calls. You will update databases and implement programming changes to store panels, supporting risk mitigation and accurate incident reporting.

The role emphasizes security best practices, adherence to company policies, and proactive problem solving within the Security Department.

Qualifications

• High school diploma or equivalent required.
• Experience as a dispatcher preferred.

Responsibilities

• Monitor fire and security alarms, promptly identifying and responding to anomalies.
• Provide technical phone support to troubleshoot and address system issues effectively.
• Dispatch and track service calls, ensuring timely resolution and maintaining records.
• Update store databases with accurate and relevant information for seamless operations.
• Implement programming changes to store panels, ensuring optimal system functionality.
• Compose detailed incident reports and contribute to deterring criminal activity and misconduct.
• Maintain and fulfill department security and safety objectives.
• Adhere to all Dillard's, Inc. policies and protocols.
• Promote best practices in individual and organizational security within the Security Department.

Skills

Dispatcher experience

Communication skills

Multitasking

Organizational skills

Security best practices knowledge

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Dillard's, Inc. is seeking an overnight Central Station Alarm Operator to monitor alarms, troubleshoot, and dispatch service calls. You will update databases and implement programming changes to store panels, supporting risk mitigation and accurate incident reporting.

The role emphasizes security best practices, adherence to company policies, and proactive problem solving within the Security Department.