Central Station Alarm Operator

Dillard's Inc.; River Ridge Manor (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Dillard's, Inc. is seeking an overnight Central Station Alarm Operator to monitor alarms, troubleshoot, and dispatch service calls. You will update databases and implement programming changes to store panels, supporting risk mitigation and accurate incident reporting.

The role emphasizes security best practices, adherence to company policies, and proactive problem solving within the Security Department.

Qualifications

• High school diploma or equivalent required.
• Experience as a dispatcher preferred.

Responsibilities

• Monitor fire and security alarms, promptly identifying and responding to anomalies.
• Provide technical phone support to troubleshoot and address system issues effectively.
• Dispatch and track service calls, ensuring timely resolution and maintaining records.
• Update store databases with accurate and relevant information for seamless operations.
• Implement programming changes to store panels, ensuring optimal system functionality.
• Compose detailed incident reports and contribute to deterring criminal activity and misconduct.
• Maintain and fulfill department security and safety objectives.
• Adhere to all Dillard's, Inc. policies and protocols.
• Promote best practices in individual and organizational security within the Security Department.

Skills

Dispatcher experience

Communication skills

Multitasking

Organizational skills

Security best practices knowledge

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

As a Central Station Alarm Operator, you will play a crucial role in safeguarding our organization and its assets, ensuring the safety of our employees, clients, and visitors. This role is set to work overnight.

ROLES & RESPONSIBILITIES

• Monitor fire and security alarms, promptly identifying and responding to any anomalies
• Provide technical phone support to troubleshoot and address system issues effectively
• Dispatch and track service calls, ensuring timely resolution and maintaining comprehensive records
• Update store databases with accurate and relevant information for seamless operations
• Implement programming changes to store panels, ensuring optimal system functionality
• Compose detailed incident reports and contribute to deterring criminal activity and misconduct
• Maintain and fulfill department security and safety objectives
• Adhere to all Dillard's, Inc. policies and protocols
• Promote best practices in individual and organizational security within the Security Department

REQUIRED SKILLS

• High school diploma or equivalent required
• Experience as a dispatcher preferred

DESIRED SKILLS

• Excellent written and verbal communication skills for interacting with team members, executives, and vendors professionally.
• A strong understanding of MS Office (especially Word and Excel) is essential.
• The ability to learn and adapt to new software programs
• Ability to handle multiple tasks simultaneously without compromising accuracy
• Exceptional organizational skills to manage multiple tasks, projects, and deadlines effectively
• Ability to identify challenges and provide innovative solutions to improve processes and drive results
• Self-motivated and proactive approach to tasks and projects
• Familiarity with security best practices, standards, and regulations.
• Note: This description is not an exhaustive list of all job functions, duties, skills and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.