Night Shift Aviation CSR — Frontline Customer Care

Cutter Aviation; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Cutter Aviation is hiring a 3rd Shift Customer Service Representative who will serve as the primary face of the company at the facility. The CSR will build strong relationships with aircraft owners, operators, and partners, delivering world‑class service and representing Cutter Aviation to the business aviation community.

The role requires proactive communication, organization, and the ability to manage multiple tasks, including billing coordination, record keeping, and ensuring safety and

Qualifications

• 1-3 years of <b>Customer Service</b> experience.
• Must have computer skills and ability to use radio communication and military time.
• Strong interpersonal and communication skills required.

Responsibilities

• Assist customers by telephone or in person and provide information about products and services.
• Maintain records of customer interactions and transactions; record inquiries and outcomes.
• Identify charges for services, collect payments, or arrange billing as needed.
• Resolve customer complaints and refer unresolved issues to appropriate departments.
• Check orders for accuracy (fuel, catering) and coordinate with Line Service Technicians.

Skills

Customer service

Interpersonal skills

Communication skills

Job description

Cutter Aviation is hiring a 3rd Shift Customer Service Representative who will serve as the primary face of the company at the facility. The CSR will build strong relationships with aircraft owners, operators, and partners, delivering world‑class service and representing Cutter Aviation to the business aviation community.

The role requires proactive communication, organization, and the ability to manage multiple tasks, including billing coordination, record keeping, and ensuring safety and