CUSTOMER SERVICE REPRESENTATIVE - FT

Cutter Aviation; Georgetown (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Cutter Aviation is currently seeking energetic customer service professionals to serve as the primary face of Cutter Aviation at our facility. The CSR will be the internal representative to aircraft owners, operators, partners, and the aviation community, delivering world-class service.

The CSR will handle reservations, billing, and inquiries while ensuring proper FAA and TSA compliance. A professional appearance and strong communication skills are essential to success in this role.

Qualifications

• Minimum 1–3 years of customer service experience.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal and communication skills.
• Professional appearance and mannerisms.
• Excellent organizational and customer service skills with a genuine desire to assist customers.
• Must be proficient with computers and able to use radio communication and understand military time.

Responsibilities

• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved issues to appropriate departments.
• Monitor arrival, parking, refueling, loading, and departure of aircraft.
• Determine charges, collect payments, or arrange billing.
• Maintain reservation records and track inquiries.
• Escort passengers/crew to designated locations as needed.
• Process contracts, update records, and issue service discontinuance orders.
• Provide information about products and services via phone or in person.
• Verify orders (fuel, catering) and coordinate with Line Service Technicians.

Skills

Customer service

Multitasking

Interpersonal communication

Professional appearance

Organizational skills

Computer skills

Radio communication

Job description

Description

Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively uses the following to meet customer needs:

• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Determine charges for services requested, collect payments, or arrange for billing.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
• Other duties and responsibilities as assigned.

Requirements

Requirements and Skills

• Must be able to multitask.
• 1-3 years of Customer Service Experience.
• Strong interpersonal and communication skills.
• Have professional appearance and mannerisms.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.

Other Requirements:

• Clean driving record.
• Able to pass a background check.
• Ability to pass a drug screening test.