CUSTOMER SERVICE REPRESENTATIVE - FT, PHX

Cutter Aviation; Phoenix (AZ); On-site; USD 25,000 - 33,000; Full time

Job summary

Cutter Aviation is hiring a 3rd Shift Customer Service Representative who will serve as the primary face of the company at the facility. The CSR will build strong relationships with aircraft owners, operators, and partners, delivering world‑class service and representing Cutter Aviation to the business aviation community.

The role requires proactive communication, organization, and the ability to manage multiple tasks, including billing coordination, record keeping, and ensuring safety and

Qualifications

• 1-3 years of <b>Customer Service</b> experience.
• Must have computer skills and ability to use radio communication and military time.
• Strong interpersonal and communication skills required.

Responsibilities

• Assist customers by telephone or in person and provide information about products and services.
• Maintain records of customer interactions and transactions; record inquiries and outcomes.
• Identify charges for services, collect payments, or arrange billing as needed.
• Resolve customer complaints and refer unresolved issues to appropriate departments.
• Check orders for accuracy (fuel, catering) and coordinate with Line Service Technicians.

Skills

Customer service

Interpersonal skills

Communication skills

Job description

Description

We are currently hiring for a 3rd Shift Customer Service Representative.

Summary

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world‑class customer service. The CSR is effectively the Company’s store‑front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively uses the following to meet customer needs:

• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Determine charges for services requested, collect payments, or arrange for billing.
• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
• Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

Requirements

Requirements and Skills

• 1-3 years of Customer Service Experience.
• Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.
• Strong interpersonal and communication skills.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Have professional appearance and mannerisms.
• Must be able to multitask.

What to Expect:

• Applicants selected for employment will be required to pass a pre-employment drug screening, MVD and background check.