CUSTOMER SERVICE REPRESENTATIVE - FT

Cutter Aviation, Inc.; Georgetown (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Cutter Aviation is seeking energetic customer service professionals to serve as the primary face of Cutter Aviation at our Georgetown facility. The CSR will build strong relationships with aircraft owners, operators, business partners, and the business aviation community.

This role requires multitasking, strong communication, and a professional appearance as you handle reservations, billing, and service coordination while ensuring FAA and TSA rules are followed.

Qualifications

• 1–3 years of customer service experience.
• Ability to multitask in a fast-paced environment.
• Strong interpersonal and communication skills.
• Professional appearance and professional demeanor.

Responsibilities

• Assist customers and resolve complaints.
• Monitor aircraft arrivals, parking, refueling, loading, and departures.
• Process reservations, record interactions and transactions.
• Coordinate billing and collect payments for services.
• Provide information about products and services by phone or in person.
• Maintain FAA/TSA compliance and airport security guidelines.

Skills

Customer service

Multitasking

Interpersonal communication

Professional appearance

Organizational skills

Communication skills

Tools

Radio communication

Basic computer skills

Job description

Cutter Aviation is currently searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world-class customer service. The CSR is effectively the Company’s store-front at the facility. He/she is the internal representative of our company, to our aircraft owners, operators, business partners, and to the business aviation community.

Key Duties

Actively uses the following to meet customer needs:

• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Determine charges for services requested, collect payments, or arrange for billing.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Driving of passengers and or crew members on and off airfield to designation i.e. hotel, main airport, aircraft etc.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Catering to customers; confer with customers by telephone or in person in order to provide information about products and services.
• Check and verify correct orders i.e. fuel and catering, are placed & dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Maintain air-to-ground and point-to-point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and or crew member’s airfield via different traveling modes i.e. walking or driving of company vehicle.
• Other duties and responsibilities as assigned.

Requirements and Skills

• Must be able to multitask.
• 1-3 years of Customer Service Experience.
• Strong interpersonal and communication skills.
• Have professional appearance and mannerisms.
• Excellent Organizational and Customer Service skills with a sincere desire to assist customers.
• Must have computer skills. Ability to use radio communication, phonetic alphabet and military time.