ATM Network Operations Analyst

Hancock Whitney; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Hancock Whitney is seeking a Network Operations Center (NOC) support specialist to monitor the ATM network, branch network, and mainframe batch processing, ensuring SLA compliance and swift responses across 24x7x365 operations. You will work with support staff, vendors, and branches to sustain high availability.

Hours: Wed, Thu, Fri 7:00am–7:00pm and one weekend day 7am–5pm, with rotating Saturday/Sunday. The role involves scheduling, ticketing, security compliance, and assisting field

Qualifications

• Must have strong customer service skills.
• Ability to coordinate with multiple teams and vendors.
• Proficient in Microsoft Office suite (Word, Excel, Outlook).
• Experience working in a network operations or IT support environment preferred.

Responsibilities

• Monitor the Hancock Holding Company network daily for events outside normal operating parameters.
• Coordinate with support staff, vendors, and branches to maintain high network availability.
• Notify appropriate staff and vendors of any network issues.
• Assist and maintain scheduling, tape management, and ATM monitoring systems.
• Ensure security and policy compliance of the NOC.
• Support field technicians to restore ATMs to live state.
• Contribute to business recovery preparation, testing and execution.

Skills

Customer service

Team coordination

Problem solving

Education

Associate's degree

Tools

Microsoft Office

Job description

Hancock Whitney is seeking a Network Operations Center (NOC) support specialist to monitor the ATM network, branch network, and mainframe batch processing, ensuring SLA compliance and swift responses across 24x7x365 operations. You will work with support staff, vendors, and branches to sustain high availability.

Hours: Wed, Thu, Fri 7:00am–7:00pm and one weekend day 7am–5pm, with rotating Saturday/Sunday. The role involves scheduling, ticketing, security compliance, and assisting field