ATM Network Support Analyst — Help Desk

Collabera; Ashburn (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Collabera is seeking an Entry Level Network Monitoring and Support professional to join their team in Ashburn, Virginia. You will provide L1 technical support for ATM systems, handle troubleshooting, and track incidents.

The ideal candidate possesses an associate degree in technology and has 1-2 years of experience in a support environment. Proficiency in MS Office and knowledge of tools like BMC Remedy is beneficial.

Qualifications

• Minimum of 1-2 years of experience in a technical customer support/helpdesk environment.
• Demonstrated analytical abilities in independently resolving routine problems.
• ITIL foundation certification a plus.

Responsibilities

• Answer incoming calls for ATM support.
• Provide routine troubleshooting for ATM systems.
• Monitor and address events presented via standard alerting.

Skills

Analytical abilities

MS Office Proficiency

Ability to influence others

Education

Associate degree in technology discipline

Tools

BMC Remedy

Tivoli NetCool monitoring

MS SharePoint 2007/2010/2013

Job description

Collabera is seeking an Entry Level Network Monitoring and Support professional to join their team in Ashburn, Virginia. You will provide L1 technical support for ATM systems, handle troubleshooting, and track incidents.

The ideal candidate possesses an associate degree in technology and has 1-2 years of experience in a support environment. Proficiency in MS Office and knowledge of tools like BMC Remedy is beneficial.