Network Operations Tech – 1st Shift (LAN/WAN)

Seneca Resources; Montgomery (AL); On-site; USD 40,000 - 55,000; Full time

Job summary

A technology services company is seeking a Network Operations Support Technician for 1st shift to monitor and maintain LAN/WAN networks. Responsibilities include responding to network alarms, updating records, and ensuring service reliability. The ideal candidate has at least a year of experience in LAN/WAN support, a high school diploma, and familiarity with incident ticketing systems. This full-time role requires participation in a 24/7 operational support team with a rotating shift schedule.

Responsibilities

• Monitor network alarms, alerts, and faults.
• Maintain and update ServiceNow records.
• Analyze State Data Network reports for issues.
• Initiate trouble reports and involve support personnel.
• Participate in shift work as part of 24/7 support team.

Skills

LAN/WAN maintenance and support

Call center or service desk experience

Voice and data circuits troubleshooting

Incident ticketing systems familiarity

Systems analysis

Education

High School Diploma or GED

Tools

ServiceNow

Remedy

Job description

A technology services company is seeking a Network Operations Support Technician for 1st shift to monitor and maintain LAN/WAN networks. Responsibilities include responding to network alarms, updating records, and ensuring service reliability. The ideal candidate has at least a year of experience in LAN/WAN support, a high school diploma, and familiarity with incident ticketing systems. This full-time role requires participation in a 24/7 operational support team with a rotating shift schedule.