Night-Shift Assistant Manager - Hospitality Lead

Sheetz; Virginia (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonuses

Paid time off

Parental leave

401k matching

Employee stock ownership

Professional development

Tuition reimbursement

Medical, vision and dental coverage

Snack discounts

Job summary

Sheetz is seeking an Assistant Manager of Hospitality to uphold total customer focus across our stores. You will lead the guest experience, supervise a team, and ensure service standards, inventory control, promotions, and daily operations are executed, especially during shifts from 10pm to 6am.

This role rewards leadership with quarterly bonuses, PTO, parental leave, 401k matching, stock ownership, and ample development opportunities.

Qualifications

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.
• ServeSafe certification or equivalent preferred.

Responsibilities

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow‑up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end‑of‑day tasks to make sure they aren’t skipped
• Keep the shelves packed via proper placement, pricing and re‑filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Skills

Leadership

Customer service

Team supervision

Education

High School Diploma or GED

Two-year degree in business field preferred

Job description

Sheetz is seeking an Assistant Manager of Hospitality to uphold total customer focus across our stores. You will lead the guest experience, supervise a team, and ensure service standards, inventory control, promotions, and daily operations are executed, especially during shifts from 10pm to 6am.

This role rewards leadership with quarterly bonuses, PTO, parental leave, 401k matching, stock ownership, and ample development opportunities.