Night-Shift Hospitality Supervisor: Elevate Guests

Socket.dev; Sheffield Township (OH); On-site; USD 1,929,000 - 2,755,000; Full time

Benefits offered by this job

PTO

Parental leave

401k + ESOP

Professional development

Tuition reimbursement

Health insurance

Vision & dental

Snack discounts

Job summary

Sheetz is seeking an Assistant Manager of Hospitality to oversee our promise of total customer focus across store operations. You’ll back-up the Store Manager, lead team members, handle customer questions, and ensure hospitality standards are consistently met in inventory, promotion, production, service and sales.

In this role you’ll guide day-to-day operations in the manager’s absence, supervise staff, monitor compliance with company policies, and drive a positive customer experience while

Qualifications

• High School diploma or GED required.
• 1 year experience supervising others in fast food/retail/restaurant preferred.
• ServeSafe certification or equivalent required.
• Ability to lead day-to-day operations in manager's absence.

Responsibilities

• Back-up the Store Manager by supporting recruitment, training and performance management.
• Participate in scheduling decisions and shift coverage.
• Handle customer questions, complaints and concerns.
• Ensure compliance with Sheetz policies and programs.
• Follow up on QA audits, secret shops and surveys.

Skills

Leadership

Customer service

Supervising teams

Inventory management

Merchandising

Pricing

Coaching

Education

High School Diploma or GED

Associate degree in business or related field preferred

Tools

ServeSafe certification

Job description

Sheetz is seeking an Assistant Manager of Hospitality to oversee our promise of total customer focus across store operations. You’ll back-up the Store Manager, lead team members, handle customer questions, and ensure hospitality standards are consistently met in inventory, promotion, production, service and sales.

In this role you’ll guide day-to-day operations in the manager’s absence, supervise staff, monitor compliance with company policies, and drive a positive customer experience while