Night-Shift Assistant Manager, Hospitality Leadership

Sheetz; Virginia (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Quarterly bonuses

PTO + parental leave

401k match & stock ownership

Professional development

Tuition reimbursement

Medical, vision & dental coverage

Snack discounts

Job summary

Sheetz is seeking an Assistant Manager of Hospitality to oversee guest experiences across our stores and uphold total customer focus. You’ll lead a team, support the Store Manager in daily operations, and ensure hospitality standards are met in service, inventory, promotions, and sales.

This role emphasizes leadership and staff development, with responsibilities for recruitment, training and performance management.

Qualifications

• One year experience supervising others in a fast food, restaurant, retail or convenience operation.
• High School Diploma or GED required; two-year business degree preferred.
• ServeSafe certification preferred.

Responsibilities

• Back‑up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow‑up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end‑of‑day tasks to make sure they aren’t skipped
• Keep the shelves packed via proper placement, pricing and re‑filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Skills

Leadership experience

Customer service

Inventory management

Staff training

Conflict resolution

Education

High School Diploma or GED

Two-year degree preferred

ServeSafe certification

Job description

Sheetz is seeking an Assistant Manager of Hospitality to oversee guest experiences across our stores and uphold total customer focus. You’ll lead a team, support the Store Manager in daily operations, and ensure hospitality standards are met in service, inventory, promotions, and sales.

This role emphasizes leadership and staff development, with responsibilities for recruitment, training and performance management.