Night Hospitality Lead - Customer Experience & Ops

Sheetz; Colonial Heights (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonuses

PTO & parental leave

401k matching & ESOP

Tuition reimbursement

Health, vision and dental coverage

Snack discounts

Job summary

Sheetz is seeking an Assistant Manager of Hospitality to oversee total customer focus across stores, ensuring top-tier service and adherence to hospitality standards. You’ll assist the Store Manager with recruitment, training, and performance management, while leading day-to-day operations during the manager’s absence and driving profitability.

The role includes an overnight shift differential of $1.50/hr for 10pm–6am, comprehensive benefits, and opportunities for growth in a fast-paced retail

Qualifications

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Successful completion of certification testing as needed.

Responsibilities

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of store team.
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work team compliance with Sheetz policies, procedures and programs
• Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end‑of‑day tasks to make sure they aren’t skipped
• Keep the shelves packed via proper placement, pricing and re‑filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Skills

Leadership

Customer service

Staff management

Recruitment

Training

Education

High School Diploma or GED

Business-related 2-year degree preferred

Certification testing as needed

Job description

Sheetz is seeking an Assistant Manager of Hospitality to oversee total customer focus across stores, ensuring top-tier service and adherence to hospitality standards. You’ll assist the Store Manager with recruitment, training, and performance management, while leading day-to-day operations during the manager’s absence and driving profitability.

The role includes an overnight shift differential of $1.50/hr for 10pm–6am, comprehensive benefits, and opportunities for growth in a fast-paced retail