Night Shift Alarm Dispatcher – Life-Safety Dispatch

Emergency 24 Inc; Brea (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

Paid time off

Incentive and bonus programs

Retirement plan options

Job summary

Emergency24 is seeking an Alarm Monitoring Operator to join our 24/7 on-site team in Brea, CA. You will respond to alarm activations, verify events, and coordinate dispatch of police, fire, or medical services in a fast-paced environment.

The role requires a high school diploma or GED, excellent customer service, and the ability to remain calm under pressure during emergencies. Paid training, full-time hours, and shift differentials are offered.

Qualifications

• High-volume call handling with accuracy.
• Calm, professional communication with customers and responders.
• Ability to follow procedures and document activity precisely.

Responsibilities

• Respond to alarm activations and verify events per procedures.
• Dispatch alarms to police, fire, or emergency services nationwide.
• Communicate clearly during high-pressure situations and document all calls.

Skills

Customer service

Phone presence

Calm under pressure

Attention to detail

Teamwork

Education

High school diploma or GED

Job description

Emergency24 is seeking an Alarm Monitoring Operator to join our 24/7 on-site team in Brea, CA. You will respond to alarm activations, verify events, and coordinate dispatch of police, fire, or medical services in a fast-paced environment.

The role requires a high school diploma or GED, excellent customer service, and the ability to remain calm under pressure during emergencies. Paid training, full-time hours, and shift differentials are offered.