Night Alarm Monitoring Dispatcher 3rd Shift, Paid Training

Emergency 24; Brea (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

Paid time off

Incentive and bonus programs

Retirement plan options

Career growth and advancement opportun

Job summary

Emergency24, a nationwide provider of professional alarm monitoring, is hiring an Alarm Monitoring Operator / Central Station Alarm Dispatcher in Brea, CA. You will respond to alarm activations, coordinate dispatch with police, fire, or EMS, and support 24/7 monitoring from a fast-paced center.

The role requires strong communication, accuracy, and the ability to work a late 3rd shift (2:00am - 11:00am). Paid training is provided, with full-time schedules and opportunities for growth in a

Qualifications

• High school diploma or GED required.
• Call center or dispatch experience preferred but not required – paid training provided.
• Ability to learn procedures and follow structured processes.

Responsibilities

• Respond to alarm activations and verify events per procedures.
• Handle a high volume of inbound/outbound calls.
• Dispatch alarms to police, fire, or emergency services nationwide.
• Communicate clearly during high-pressure situations.
• Answer questions about alarm activity and account history.
• Monitor alarm/video systems using company software.
• Document all calls and alarm activity accurately.
• Adhere to schedules, performance standards, and quality guidelines.

Skills

Customer service

Phone professionalism

Clear communication

Calm under pressure

Detail oriented

Education

High School

Job description

Emergency24, a nationwide provider of professional alarm monitoring, is hiring an Alarm Monitoring Operator / Central Station Alarm Dispatcher in Brea, CA. You will respond to alarm activations, coordinate dispatch with police, fire, or EMS, and support 24/7 monitoring from a fast-paced center.

The role requires strong communication, accuracy, and the ability to work a late 3rd shift (2:00am - 11:00am). Paid training is provided, with full-time schedules and opportunities for growth in a