Central Station Alarm Dispatcher (Late 3rd Shift)

Emergency 24; Brea (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid training

Medical, dental, and vision insurance

Paid time off

Incentive and bonus programs

Retirement plan options

Career growth and advancement opportun

Job summary

Emergency24, a nationwide provider of professional alarm monitoring, is hiring an Alarm Monitoring Operator / Central Station Alarm Dispatcher in Brea, CA. You will respond to alarm activations, coordinate dispatch with police, fire, or EMS, and support 24/7 monitoring from a fast-paced center.

The role requires strong communication, accuracy, and the ability to work a late 3rd shift (2:00am - 11:00am). Paid training is provided, with full-time schedules and opportunities for growth in a

Qualifications

• High school diploma or GED required.
• Call center or dispatch experience preferred but not required – paid training provided.
• Ability to learn procedures and follow structured processes.

Responsibilities

• Respond to alarm activations and verify events per procedures.
• Handle a high volume of inbound/outbound calls.
• Dispatch alarms to police, fire, or emergency services nationwide.
• Communicate clearly during high-pressure situations.
• Answer questions about alarm activity and account history.
• Monitor alarm/video systems using company software.
• Document all calls and alarm activity accurately.
• Adhere to schedules, performance standards, and quality guidelines.

Skills

Customer service

Phone professionalism

Clear communication

Calm under pressure

Detail oriented

Education

High School

Job description

Alarm Monitoring Operator / Central Station Alarm Dispatcher

Full-Time | 24/7 Monitoring Center | On-Site - Brea, CA

Late 3rd Shift (2:00am - 11:00am)

Job Details

Job Location: Brea, CA 92821

Position Type: Full Time

Education Level: High School

Salary Range: $18.00 - $20.00 Hourly

Travel Percentage: None

Job Shift: 3rd Shift

Alarm Monitoring Operator / Central Station Alarm Dispatcher

About the Company

Emergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.

The Opportunity

Alarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non-emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast-paced, detail-oriented position where professionalism and calm communication are essential.

What You’ll Do

• Respond to alarm activations and follow established procedures to verify events
• Handle a high volume of inbound and outbound phone calls
• Dispatch alarms to police, fire, or emergency services nationwide
• Communicate clearly and professionally during high-pressure situations
• Answer customer questions regarding alarm activity and account history
• Monitor alarm and video systems using company software
• Accurately document all calls and alarm activity
• Adhere to assigned schedules, performance standards, and quality guidelines

Qualifications

Skills & Qualities

• Strong customer service skills with professional phone presence
• Clear speaking voice, good grammar, and strong listening skills
• Calm, focused, and composed under pressure
• Detail-oriented with a high level of accuracy
• Reliable, punctual, and able to follow structured procedures
• Ability to learn, follow instructions, coachable and open to feedback
• Comfortable working in a fast-paced, 24/7 environment

Experience

Previous call center, customer service, or dispatch experience highly preferred

No prior alarm monitoring or dispatch experience required — paid training provided

Training & Job Requirements

Paid, in-depth training (approximately 6–8 weeks – full time - M-F - 8:00am - 4:30pm)

Once training is completed you will begin working your Later 3rd Shift 2:00am - 11:00am)

High school diploma or GED required

Minimum age requirement (18) eighteen

Must pass required background checks, integrity testing, and confidentiality agreements

Ability to work assigned shifts, including nights, weekends, and holidays

Essential Nature of the Position

This position performs safety-sensitive work within a 24-hour emergency monitoring center. Employees are responsible for receiving, evaluating, and processing emergency alarm signals and coordinating responses involving fire departments, law enforcement, emergency medical services, schools, commercial facilities, residential customers, and other public safety agencies. The position requires continuous attention, sound judgment, rapid decision-making, and uninterrupted performance of essential duties. Errors, delays, or an inability to effectively perform essential job functions may adversely impact emergency response, customer safety, coworkers, or the public.

Physical, Cognitive & Work Requirements

• Ability to sit or stand for extended periods while continuously working at a computer workstation.
• Ability to speak clearly, listen attentively, and communicate effectively for prolonged periods, including with customers, emergency responders, and public safety agencies.
• Ability to accurately read, interpret, and process information displayed on multiple computer screens, including small text, maps, addresses, alarm signals, and other critical information.
• Ability to simultaneously operate multiple computer applications, monitors, keyboard, mouse, telephone, headset, and other communication equipment while maintaining speed and accuracy.
• Ability to accurately input and document information in real time while actively communicating with callers.
• Ability to maintain sustained concentration, alertness, situational awareness, sound judgment, and attention to detail throughout the shift, including during repetitive tasks, high call volume, and rapidly evolving emergency situations.
• Ability to multitask, prioritize, and respond quickly, calmly, and accurately to urgent or life-safety events, including fire, burglary, panic, medical emergencies, active shooter events, and other critical incidents.
• Ability to maintain regular and reliable attendance, report to work on time, and remain at the assigned workstation throughout scheduled shifts, as uninterrupted staffing is essential to supporting continuous emergency monitoring and life-safety operations.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Schedule & Compensation

• Full-time schedules (40 hours per week)
• Shifts may include overnight hours, weekends, and holidays
• Compensation: Shift differentials, incentive bonuses, and overtime opportunities may be available

Benefits

• Paid training
• Medical, dental, and vision insurance
• Paid time off
• Incentive and bonus programs
• Retirement plan options
• Career growth and advancement opportunities

Equal Opportunity Employer

Emergency24 is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.