Central Station Alarm Dispatcher (2nd Shift)

Emergency 24 Inc; Brea (CA); On-site; USD 27,552,000 - 38,573,000; Full time

Job summary

Emergency24 Inc is seeking an Alarm Monitoring Operator for our 24/7 Central Station in Brea, CA to cover the 2nd shift (start between 2:30pm and 5:30pm). You will respond to alarm activations, coordinate dispatch of police, fire, or medical services, and support customers with clear, professional communication.

The role emphasizes calm under pressure, accuracy, and the ability to follow established procedures; paid training (6–8 weeks) is provided, with full-time schedule, weekends and holidays

Qualifications

• High school diploma or GED required.
• Must pass background checks and confidentiality agreements.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Respond to alarm activations and verify events.
• Dispatch alarms to police, fire, or emergency services.
• Communicate clearly with customers and responders.
• Document calls and alarm activity accurately.
• Adhere to schedules and quality guidelines.

Skills

Customer service

Communication

Calm under pressure

Detail-oriented

Reliability

Learning ability

Education

High school diploma or GED

Job description

Alarm Monitoring Operator / Central Station Alarm DispatcherFull-Time | 24/7 Monitoring Center | On-Site, Brea, CA2rd Shift (start time between 2:30pm - 5:30pm)About the CompanyEmergency24 is a nationally recognized provider of professional alarm monitoring and emergency response services. With decades of experience supporting customers across the country, we are known for our reliability, long-standing client relationships, and commitment to high-quality service. We offer a stable work environment, strong team culture, paid training, and long-term career opportunities in a critical, life-safety industry.The OpportunityAlarm Monitoring Operators (also known as Central Station Alarm Dispatchers) serve as the first point of contact during emergency and non-emergency alarm events. In this role, you respond to alarm activations, communicate with customers and emergency responders, and ensure accurate, timely dispatch of police, fire, or medical services. This is a fast-paced, detail-oriented position where professionalism and calm communication are essential.What You’ll DoRespond to alarm activations and follow established procedures to verify eventsHandle a high volume of inbound and outbound phone callsDispatch alarms to police, fire, or emergency services nationwideCommunicate clearly and professionally during high-pressure situationsAnswer customer questions regarding alarm activity and account historyMonitor alarm and video systems using company softwareAccurately document all calls and alarm activityAdhere to assigned schedules, performance standards, and quality guidelinesWhat We’re Looking ForSkills & QualitiesStrong customer service skills with professional phone presenceClear speaking voice, good grammar, and strong listening skillsCalm, focused, and composed under pressureDetail-oriented with a high level of accuracyReliable, punctual, and able to follow structured proceduresAbility to learn, follow instructions, coachable and open to feedbackComfortable working in a fast-paced, 24/7 environmentExperiencePrevious call center, customer service, or dispatch experience highly preferredNo prior alarm monitoring or dispatch experience required — paid training providedTraining & Job RequirementsPaid, in-depth training (approximately 6–8 weeks – full time - M-F 8am - 4:30pm)Once training has been completed you will begin working 2nd shift hoursHigh school diploma or GED requiredMinimum age requirement (18) eighteenMust pass required background checks, integrity testing, and confidentiality agreementsAbility to work assigned shifts, including nights, weekends, and holidaysEssential Nature of the PositionThis position performs safety-sensitive work within a 24-hour emergency monitoring center. Employees are responsible for receiving, evaluating, and processing emergency alarm signals and coordinating responses involving fire departments, law enforcement, emergency medical services, schools, commercial facilities, residential customers, and other public safety agencies. The position requires continuous attention, sound judgment, rapid decision-making, and uninterrupted performance of essential duties. Errors, delays, or an inability to effectively perform essential job functions may adversely impact emergency response, customer safety, coworkers, or the public.Physical, Cognitive & Work RequirementsAbility to sit or stand for extended periods while continuously working at a computer workstation.Ability to speak clearly, listen attentively, and communicate effectively for prolonged periods, including with customers, emergency responders, and public safety agencies.Ability to accurately read, interpret, and process information displayed on multiple computer screens, including small text, maps, addresses, alarm signals, and other critical information.Ability to simultaneously operate multiple computer applications, monitors, keyboard, mouse, telephone, headset, and other communication equipment while maintaining speed and accuracy.Ability to accurately input and document information in real time while actively communicating with callers.Ability to maintain sustained concentration, alertness, situational awareness, sound judgment, and attention to detail throughout the shift, including during repetitive tasks, high call volume, and rapidly evolving emergency situations.Ability to multitask, prioritize, and respond quickly, calmly, and accurately to urgent or life-safety events, including fire, burglary, panic, medical emergencies, active shooter events, and other critical incidents.Ability to maintain regular and reliable attendance, report to work on time, and remain at the assigned workstation throughout scheduled shifts, as uninterrupted staffing is essential to supporting continuous emergency monitoring and life-safety operations.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.Schedule & CompensationFull-time schedules (40 hours per week)Shifts may include overnight hours, weekends, and holidaysCompensation:Shift differentials, incentive bonuses, and overtime opportunities may be availableBenefitsPaid trainingMedical, dental, and vision insurancePaid time offIncentive and bonus programsRetirement plan optionsCareer growth and advancement opportunitiesEmergency24 is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable federal, state, or local law.