Advanced Patient Services Representative (Non-Exempt)

Mercy; Sunset Hills (MO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is hiring for a Patient Services role in Sunset Hills, MO. This 16-hour weekly night shift (11PM–7AM) includes every other weekend and holiday. The candidate will handle patient interactions, scheduling, and documentation, requiring a high school diploma and competence in medical terminology, insurance practices, and billing.

The role emphasizes accuracy, confidentiality, and strong communication skills, with opportunities to grow within a caring healthcare environment at Mercy.

Qualifications

• High school diploma or equivalent required.
• Experience in Patient Services Representative roles preferred.

Responsibilities

• Interact with patients, healthcare professionals, and staff in a courteous, professional manner.
• Schedule appointments and process documentation with accuracy.
• Enter patient information while maintaining confidentiality and privacy policies.

Skills

Medical terminology

Insurance practices

Billing procedures

Verbal communication

Written communication

Data entry

Word processing

Customer service

Confidentiality

Adaptability

Problem resolution

Education

High school diploma or equivalent

Tools

Data entry software

Word processing

Job description

Find your calling at Mercy!

16 hours a week, nights 11PM-7AM, every other weekend and every other holiday

Position Details:

Minimum Qualifications

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge and Abilities:

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.